Your questions answered

Welcome to our FAQ section! We've gathered some of the most common questions about our handmade crochet garments, ordering process, and care tips. If you don't find what you're looking for, feel free to contact us.

Frequently asked questions

At Straight off the Hook, we're passionate about creating unique, handmade crochet garments. We aim to provide all the information you need for a smooth shopping experience, from understanding our products to caring for your new items.

Do the fabrics stretch?
Yes, our crochet garments do have some natural stretch due to the nature of the yarn and stitch patterns. This allows for a comfortable and flexible fit.

How do I care for my crochet items?
We recommend hand washing your crochet garments and laying them flat or hanging them to air dry. This helps maintain their shape and longevity. For more detailed instructions, please visit our care instructions page.

Can I request a custom order?
Absolutely! We love creating unique pieces for our customers. Custom orders may take longer to finish, so please submit your special requests as soon as possible to ensure we have ample time to complete your garment. Visit our custom orders page for more information.

What is your shipping policy?
We ship directly from Mesa, Arizona. Shipping times and costs will vary depending on your location. You'll receive a tracking number once your order has shipped.

What is your return policy?
Due to the handmade nature of our products, we handle returns and exchanges on a case-by-case basis. Please contact us within [[number]] days of receiving your order if you have any issues. Custom orders are generally non-refundable.

How can I contact Straight off the Hook?
You can reach us by email at [[email]] or through our contact form on the website. We aim to respond to all inquiries within [[number]] business days.

Where can I see customer reviews?
We're proud of the feedback we receive! You can read what our happy customers have to say on our customer reviews page.

Still have a question?

If you didn't find the answer you were looking for, don't hesitate to reach out to us directly. We're always here to help you with your handmade crochet needs.